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1. The provider of Services and the subject of General Conditions:

Duelle fd&b s.r.o., Hlavna 3, 08001 Presov, Slovakia., VAT: SK2023550771

In this document Duelle fd & b sro is indicated by the mark ''LelkaLor”


2.Pre-contractual information

LelkaLor informs the user that:

2.1 In order to conclude the contract for the purchase of one or more products on the Site, the user must fill out an order form and send it electronically to LelkaLor, by means of electronic comunication, following the instructions that appear on the Site from time to time and that accompany the different phases of the purchase,

2.1.1 The contract is deemed concluded when LelkaLor records the order form, after verifying the correctness of the information about the order and payment.

2.1.2 before submitting the order form, the user can identify and correct any errors in data entry by following the instructions from time to time indicated on the Site that will accompany the different stages of the purchase process; once the order form is registered, LelkaLor will send to user send to the specified email address an e-mail with a summary of the General Conditions, the information concerning the characteristics of the product purchased, the details of the price, means of payment used, the provisions governing the exercise of the right of withdrawal, the cost of shipping and any additional costs as well as an indication of the service. It is recommended to keep the e-mail receipt as proof of purchase or store it in a durable medium, the order form will be stored in the database of LelkaLor for the time necessary to execute the order and, in any case, for the periods prescribed by law. To access his/her order form the user may refer to the section “My profile - My purchases” on the Site where he/she will find a list of all orders placed.


3. Terms and Conditions of Purchase

3.1 The offers published on the site are available for limited time duration and by quantity of products. The offers validity date is indicated on the Site

3.2 All prices on the Site are stated in Euro and are inclusive of VAT. The contribution towards the costs of order processing and delivery is explicitly stated and is inclusive of VAT. This amount will be shown separately on the order form prior to sending an e-mail order confirmation.

3.3 the price of the products may be changed without notice as long as the order is not confirmed, provided that the price charged to the user will be posted on the product page when placing the order.

3.4 The products remain the property of LelkaLor until payment of the purchase price and expenses in full has been made by the user.

3.5 LelkaLor shall proceed with the purchase order only after receiving confirmation of authorization to pay the total amount due, consisting of the purchase price, delivery charges and any additional cost, as indicated in the order form.


4. Availability

4.1 the products offered on the Site are limited in number and can be sold at discounted prices. It may happen that the ordered product is no longer available after the registration of the purchase order. In any case of unavailability of the product ordered, the user will be promptly notified by email and the purchase order will be canceled. If payment has already been executed, LelkaLor will fully refund the amount paid by the user immediately, and in any case within a period of thirty days from the day after the order. The amount of the refund will be communicated by e-mail. The refund will be made using the same method of payment that was used.

4.2 LelkaLor disclaims any liability for any delay in crediting, which depends on the type of the bank or on credit card type used for payment. In any case, the value date of the amount repaid back to the account will be the same as that of the charges.


5. Delivery

5.1 The deliveries are made throughout Europe, to the postal address indicated by the user in the order form. The user is solely responsible for shipping address provided.

5.2 The delivery terms are those specified during the checkout process in the ''My profile – My Orders” of the Site and specified in the purchase order confirmation. In the case of omission of a specific term of delivery, it will take place within thirty days following the .date of order dispatch.

5.3 In case of product delivery to the carrier, the user will be sent an e-mail notification confirming the shipment.

5.4 In case of impediments to the delivery due to force majeure LelkaLor will contact the user by e-mail to inform him of the delay in delivery. LelkaLor can not be held in any way responsible for any delays caused by third parties and/or force majeure.

5.5 The delivery is considered completed when the product is made available to the user at the address specified in the order form.


6. Withdrawal

6.1 If the customer who purchased products through the Site is a Consumer (Consumer is defined as any natural person who accesses LelkaLor for purposes not related to their trade, business or profession), he has the right to terminate the contract concluded with LelkaLor without any penalty and without specifying the reason, within 10 working days from the date of receipt of the goods, unless otherwise specified. The right of withdrawal must be exercised by sending a registered letter with acknowledgment of receipt sent to LelkaLor to the following address:

Duelle fd&b s.r.o., Hlavna 3, 08001 Prešov, Slovakia

The withdrawal may be anticipated, within the above-mentioned period of ten days, also by e-mail at email address: duelle12mail.com provided that the cancellation is confirmed by registered letter with acknowledgment of receipt within 48 hours. With regard to the termination of contract the following provisions shall apply: The customer has at his/her disposal a period of 10 working days from receipt of the order to notify of his/her intention to make the return. Upon receipt of such notice of withdrawal, LelkaLor will quickly instruct the Customer on how to return the goods, which must be received by LelkaLor within 10 days of obtaining the permission.

6.2 An essential condition for exercising the right of withdrawal is the substantial integrity of the product to be returned. The products must not have been damaged and/or altered in any way.

6.3 To exercise of the right of withdrawal it is not required that the goods to be returned is secured against theft and accidental damage during transport. LelkaLor invites the buyer who wishes to exercise the right of withdrawal to ensure, at its own expense, the shipment for the value indicated in the email confirmation of purchase order.

6.4 Only after the return of the product and only after verifying the fulfillment of the preceding points 6.1,6.2,6.3 LelkaLor will proceed as quickly as possible to refund the amount paid by the user. The refund amount will be communicated through e-mail and credited using the same method of payment used for purchase. In any case, the value date of the amount repaid back to the account will be the same as that of the charged amount. The right of withdrawal is excluded in the event that the sale will relate to products tailored or customized.

6.6 The right of withdrawal shall be lost due to lack of the essential integrity of the property ''package and/or its contents'' in cases where LelkaLor establishes the lack of the outer and/or internal original packaging.


7. Payment

7.1 Credit Cards

7.1.1 The payment of products purchased on the Site shall be effected by credit card. LelkaLor accepts credit cards Visa and Mastercard the payments of which will be carried out through a secure server-to-server connection using the SSL3 protocol.

7.1.2 At the time of transmission of the order form no charge will be made to the user's credit card. The charge will be made only after have been verified the data of the credit card used for the payment by the user, and the issuer of the credit card used by the user will grant the authorization to charge.

7.1.3 The invoice will be issued automatically with every purchase. For the purposes of invoicing, any information provided herein by the Customer will prevail: No invoice variation will be possible after the issuance thereof.

7.1.4 In the event of cancellation, either by the customer or in the case of non-acceptance by LelkaLor, the latter will be prompted to cancel the transaction. The timing of the cancellation for certain types of cards depends exclusively on the banking system. Once the cancellation of the transaction, in no case, LelkaLor may be liable for any direct or indirect damages caused by the delay in reimbursement by the banking system.

7.2 PayPal

7.2.1 Choosing this option, the customer will be directed to the PayPal site to complete the transaction. When ordering, PayPal will immediately charge the amount of the purchase .

7.3 If it is requested by the client at the time of placing an order, an invoice will be sent via e-mail. For the purposes of invoicing, any information provided herein by the Client will prevail. No amendment to the invoice will be possible after its issuance. Any information received by LelkaLor will only be used to complete the procedures relating to the sale of products and the procedures for reimbursement in the event of exercise of the right of withdrawal.


8. Guarantees and non-compliant products

8.1 The products offered on the Site by LelkaLor comply with national and Community legislation in force in Slovakia. LelkaLor warrants that the products delivered to the customer are free from defects. Upon delivery, the customer must verify that the products delivered comply with the order made and free of defects. In case of lack of conformity of the products sold by LelkaLor through the Website, the client must contact LelkaLor at the addresses indicated in article 12.


9. Suspension of Service

9.1 LelkaLor reserves the right to temporarily suspend, without prior notice, the delivery of the services for the time strictly necessary to carry out the necessary and/or appropriate technical operations to improve the quality of these services.


10. The contents of the Site and intellectual property rights

10.1 The LelkaLor content, such as for example the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material in any form published on the site, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the Website, diagrams, layouts, methods, processes, functions and software, are protected by copyright and any other intellectual property right of LelkaLor and other rights holders. The reproduction, modification, duplication, copy, distribution, sale or other use of images, content on the Site, is forbidden unless previously authorized in writing by LelkaLor.


11. Complaints

11.1 Any complaint must be addressed to Duelle fd & b sro, Hlavna 3, 08001 Presov, Slovakia


12. Privacy

    1. The holder of the treatment of personal data is Duelle fd & b sro, Hlavná 3, 08001 Presov, Slovakia. Duelle fd & b sro declares and guarantees that the personal data of customers will be treated in accordance with the provisions of the Act No. 122/2013 as amended and supplemented.