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The customer who bought products through the website LelkaLor has the right to terminate contract with LelkaLor, without any penalty and without specifying the reason within 10 working days from the date of receipt of products. Withdrawal must be exercised by registered letter to the following address:

Duelle fd& b s.r.o., Hlavna 3, 08001 Presov, Slovakia

Or to the email address: headoffice@lelkalor.com provided that the withdrawal is confirmed by the registered letter and with acknowledgment of receipt within 48 hours. To the posting date value the postmark.

After notice and approval by LelkaLor to make the return of the product, the customer must send at their own expense within 10 working days from the date of receipt of the withdrawal.

The products must be packed in their original packaging and complete.

Shipment is made to the following address: Duelle fd& s.r.o., Hlavna 3, 08001 Presov, Slovakia

The right of withdrawal das not apply:

  • if missing the original packaging

  • the product is not intact or damaged or altered

  • the product has been used and worn

  • were removed parts of products

The right of withdrawal don’t except if the subject of the sale is made to measure or personality.

After the return of the product within 30 working days LelkaLor will proceed to refund the amount paid by the customer. The sum actually paid minus the shipping charges indicated on the invoice. The sum will be notified by email and accredited by crediting the credit card. For information: headoffice@lelkalor.com.